Refund policy
At OmzaMart, customer satisfaction is our priority. We want you to shop with confidence, and if something is not right with your order, we are here to help.
Please review our return and refund policy below.
Return Window
We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must:
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Be unused and in the same condition as received
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Be in its original packaging
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Include all tags, accessories, manuals, and original components
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Include proof of purchase or order confirmation
Items returned without prior approval will not be accepted.
How to Start a Return
To request a return, please contact our support team at:
Please include:
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Order number
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Reason for return
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Photos of the item if damaged, defective, or incorrect
Once your request is reviewed and approved, we will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was delivered
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The product has a verified manufacturing defect
Shipping costs are non-refundable unless the issue was caused by our error.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos showing the issue
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A short explanation of the problem
We will review the case and offer a replacement, refund, or other suitable resolution.
Order Cancellation
Orders may be canceled within 12 hours after purchase.
After this period, orders may already be processed for fulfillment and cancellation may no longer be possible.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided and the order has already been processed or shipped, OmzaMart cannot guarantee a refund or replacement.
Please double-check your shipping details before placing an order.
Non-Returnable Items
The following items cannot be returned:
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Sale or discounted items
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Gift cards
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Personalized or custom-made products
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Opened beauty or personal care products
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Perishable goods such as food, flowers, or plants
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Products that have been used, damaged by misuse, or altered after delivery
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different item, please request a return (if eligible) and place a new order separately.
Lost or Delayed Packages
Shipping times may occasionally be affected by:
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Customs processing
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Courier delays
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Weather conditions
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High shipping volume
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Other circumstances beyond our control
OmzaMart is not responsible for delays caused by shipping carriers or customs authorities.
If your package is confirmed lost during transit, please contact us, and we will work with the shipping carrier to investigate.
Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Processing usually takes 5–15 business days depending on your bank or payment provider
Please note that shipping fees are non-refundable unless the refund is due to our error.
European Union Customers
For orders shipped to countries within the European Union, customers have the right to cancel or return an order within 14 days of receiving the item, in accordance with applicable consumer protection laws.
The product must be unused, in original packaging, and accompanied by proof of purchase.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
Email: support@omzamart.com
We are committed to making every shopping experience with OmzaMart smooth, secure, and reliable.